FAQs for our Fun Indoor Activities for Kids from Rugbytots
Frequently asked questions about Rugbytots.
How do I pay for Rugbytots?
Rugbytots operate a strict online payment policy. This is designed to streamline the process so your booking experience is straight forward and efficient. Rugbytots operates a secure online payment system that meets the highest security levels.
How is the payment worked out and why do I have to pay a joining fee?
Each area may differ slightly in cost depending on hall hire costs. Upon booking your first term online the cost will be calculated including a one-off Membership Joining Fee of RM 180. Being a registered member of Rugbytots entitles you to access to our parent area, a first refusal for your next term of classes, and guaranteed space in older age groups. The joining fee is per child not per family and is non-transferable.
Paying upfront is a big commitment to make, what happens if we don't like Rugbytots?
It's our mission that all children love attending Rugbytots, and we will do everything we can to help them settle in. It is completely normal for children to take a little while to settle into a new environment, so if your child is struggling, please have a chat with your coach after the class, to see how they can help.
My child is fairly small for their age, will they get hurt, and surely Rugby for toddlers is dangerous?
There is no physical contact (i.e. tackling) in Rugbytots classes. It is a play session based on key motor skills such as passing, kicking, catching, running, agility, awareness of space and balance.
Where are the classes held?
The classes are normally held indoors in sports halls, schools, leisure centres, church halls and in local parks.
How do I find my nearest class?
To find your nearest class, visit https://www.rugbytots.my/Class/Find and type in your postcode or town name. This will display the closest classes to you and will provide the contact details of the office that runs these classes.
Are the sessions fully insured?
All Rugbytots sessions are insured by the leading childcare insurance company and cover both personal accident and public liability.
Are your coaches trained?
All our coaches have been through detailed in-house training and must complete our internal Rugbytots coaching award prior to leading any classes. All lead coaches are first aid trained.
Does Rugbytots do parties?
Rugbytots does do parties; please refer to our parties section on our website.
What does the class involve?
The class is a structured play session which involves a warm up, multiple skills and physical exercise. There is a multitude of educational skills such as colour recognition, counting, taking turns but the most important one of all; FUN!
How long does each session last?
For our 2 - 3.5 year olds, the session lasts 30 minutes.
For our 3.5 - 5 year olds and 5-7 year olds the session lasts 45 minutes.
Do I need to bring anything along?
We advise you bring refreshments for your child, especially a drink for during and after the session.
What should they wear?
We advise your children wear the clothes and footwear they feel most comfortable and confident in. You will receive your Rugbytots kit during your first term and the majority of children will wear this kit to the sessions.
Can parents participate?
Parent participation is important in the youngest age group, however, it is not normally necessary for the 3.5-5 years and 5-7 years classes.
How many children do you have in a class?
The standard ratio for our classes is one lead coach to 12 children. However, the majority of our classes will have a lead and an assistant coach, up to a maximum of 14 children.
What is the ratio of boys to girls?
In the younger age group, approximately 30% are girls. In the older age groups, this drops to around 20%.
How serious is the coaching element?
The most important factor at Rugbytots is that children have fun and gain enjoyment from the session. In the older class, we do start teaching slightly more rugby specific skills using different techniques and games.
Have you had any feedback for children who have progressed from Rugbytots?
We receive regular positive feedback from mini rugby coaches regarding the children who have passed through Rugbytots. More than anything we build confidence and teach skills which are transferable to all sports and different aspects of life.
You use foam balls in your class and you also sell them on your website, are they safe?
Although our foam balls are safe, parental supervision is required for children under the age of 3 due to the potential choking hazard they present.
My child loves Rugbytots, how do I make sure they can continue next term?
Once you have enrolled your child with Rugbytots, their place will automatically be reserved in the following term. We will send you an email advising you when the new term dates are available to book with plenty of notice before the new term begins. A deadline will be stated in the email of when you need to rebook by, giving you priority before we remove your child from the class and offer the place to someone on the waiting list.
Will my child automatically move up to the older age group?
Our online booking system doesn't automatically move your child up to the next age group. If the classes you attend are busy, it is worth adding your child to the waiting list sooner rather than later to ensure you are notified as soon as there is a place. If there are places available, please call head office or your local contact and we will be able to transfer your child to the older age group.
How do I exchange my merchandise or request a refund?
All refund requests will be dealt with on a case by case basis. Please email info@rugbytots.my